Privacy Policy

Privacy Policy

Last Updated: 27/02/2025

Welcome to Malaysia Travel Gate (hereinafter referred to as “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you use our platform. By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following personal information when you interact with our platform:

1. User Information:
   • Name
   • Email Address
   • Contact Number
2. Automatically Collected Information:
   • IP Address
   • Browser Type
   • Cookies and Usage Data

2. How We Use Your Information

We use the collected information for the following purposes:

1. To Facilitate Travel Bookings:
   • When you click on “Travel Agency Official Website,” your personal information (name, email address, and contact number) will be shared with the selected travel agency to facilitate your booking or inquiry.
2. To Improve Our Services:
   • We analyze user behavior and feedback to enhance our platform and provide a better user experience.
3. To Communicate with You:
   • We may use your email address or contact number to send you updates, confirmations, or respond to inquiries.
4. To Process Tipping (Optional):
   • If you choose to tip us as a gesture of satisfaction, we will process your payment securely. Tipping is entirely optional and not mandatory.

3. Data Sharing with Third Parties

1. Travel Agencies:
   • When you select a travel agency through our platform, your personal information (name, email address, and contact number) will be shared with the chosen agency to process your request.
2. Service Providers:
   • We may share your information with third-party service providers who assist us in operating our website, conducting business, or servicing you, provided they agree to keep this information confidential.
3. Legal Requirements:
   • We may disclose your information if required by law or in response to valid requests by public authorities.

4. User Consent

By using our platform, you agree to the following:

1. Consent to Share Information:
   • You consent to share your personal information (name, email address, and contact number) with the selected travel agency when you click on “Travel Agency Official Website.”
2. Acknowledgment of Disclaimer:
   • You acknowledge that we bear no liability for any misuse or loss of data by the travel agency or third parties once your information has been shared.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive data
• Regular security audits
• Restricted access to personal information

6. Disclaimer of Liability

While we take all reasonable steps to protect your data, we cannot guarantee absolute security. By using our platform, you agree that we bear zero liability for any:

• Misuse of data by third parties (e.g., travel agencies)
• Loss or damage of data due to circumstances beyond our control
• Important Disclaimer:
  • We do not control how travel agencies use the shared data.
  • We do not assume responsibility for any misuse, mismanagement, or security breaches related to the data handled by travel agencies.
  • Users should review the privacy policies of individual travel agencies before proceeding.

7. Tipping Policy

1.  Definition of Tipping:

Tipping is defined as an optional gesture of appreciation for services rendered. It is not mandatory and is entirely at your discretion.

2. Voluntary Tipping?

Tipping is a voluntary act where users can show appreciation for our services by giving a small amount of money.

3. Tipping is NOT a Donation

• Tipping is not equivalent to a donation.
• Tipping is not mandatory but serves as a way for users to support Malaysia Travel Gate’s efforts to improve services.
  
  4. No Donations Policy

• Malaysia Travel Gate will never request donations from users.
• Tipping vs. Donation:
• Tipping is not equivalent to a donation. We do not solicit donations under any circumstances.
• Purpose of Tipping:

1. Tipping allows us to improve our services and provide the best experience for our users.
2. Any tipping options provided are solely for supporting service improvements

8. Your Rights

You have the following rights regarding your data:

1. Access:
   • You can request a copy of the personal data we hold about you.
2. Correction:
   • You can request corrections to any inaccurate or incomplete data.
3. Deletion:
   • You can request the deletion of your data, subject to legal obligations.
4. Withdrawal of Consent:
   • You can withdraw your consent for data processing at any time.

To exercise these rights, please contact us at +60126265328 .

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

10. Bank Card Payments for Tipping
    1. Payment Processing: Users may choose to tip Malaysia Travel Gate using a bank card (credit or debit) via our secure payment gateway.

2. Security & Data Protection:

All transactions are processed using end-to-end encryption and comply with Payment Card Industry Data Security Standards (PCI DSS) to protect user data.
Malaysia Travel Gate does not store, process, or have direct access to users’ full card details. Payments are handled by a trusted third-party payment processor.

3. Authorization & Responsibility:

By making a tipping payment, the user authorizes Malaysia Travel Gate’s payment processor to charge the specified amount.
Users must ensure that they enter accurate payment details when processing a tip.
Malaysia Travel Gate is not liable for any incorrect payments, unauthorized transactions, or fraud resulting from user negligence.

4. Tipping is Voluntary & Non-Refundable:

Tipping is completely optional and not mandatory for using Malaysia Travel Gate’s services.
All tipping transactions are final and non-refundable once processed.

5. Disputes & Chargebacks:

If a user believes an unauthorized transaction has occurred, they should immediately contact their bank or card provider.
Malaysia Travel Gate is not responsible for resolving bank disputes or chargebacks related to tipping payments.

6. Payment Failures & Processing Issues:

Malaysia Travel Gate is not responsible for failed transactions due to insufficient funds, bank restrictions, expired cards, or technical issues.
If a payment is declined, users should verify their bank card details or contact their bank.

7. Changes to Payment Terms:

Malaysia Travel Gate reserves the right to modify its tipping payment methods, terms, or processors at any time. Any changes will be communicated via email or platform announcements.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: malaysiatravelgate@gmail.com
Phone: +60126265328